Terms & Conditions

Use of the company’s website, applications, and other digital services is governed by conditions established to maintain a safe, reliable, and orderly online experience. These requirements apply to all individuals who interact with the company through its digital channels, including general visitors, account holders, customers, purchasers, rewards program participants, and mobile users. Accessing website content, registering an account, submitting an order, or using any available online function indicates agreement to follow the terms relevant to that activity. Individuals who do not agree with the applicable conditions should discontinue their use of the services. As the company’s products, technology, operations, and digital features evolve, these provisions may be amended periodically. Once revised terms take effect, continued access to or use of the services may be treated as acceptance of the updated conditions.

Individuals who register for an online account must provide information that is truthful, accurate, complete, and kept reasonably current. The details collected during registration and subsequent account use may support purchases, customer profiles, order administration, service requests, account features, and important communications. Account holders are responsible for protecting their login credentials, including usernames, passwords, and any other verification details used to access their profiles. Appropriate care should be taken to prevent unauthorized access or disclosure of authentication information. If unusual account activity, unrecognized purchases, or possible security breaches are discovered, customers should take suitable steps to protect their accounts without unnecessary delay. Where reasonably required to safeguard users, personal information, technical infrastructure, or service operations, the company may restrict, temporarily disable, suspend, or otherwise control access to an account.

The website and its associated digital services contain materials protected by intellectual property laws. These may include articles, product information, photographs, artwork, videos, illustrations, graphics, logos, brand names, trademarks, software, website layouts, interface elements, and other original or licensed content. Certain materials may belong directly to the company, while others may be provided under agreements or permissions granted by external rights holders. Unless a specific authorization has been provided or an exception applies under relevant law, website content is made available for personal use and permitted interaction with the platform. Users must not copy, modify, reproduce, distribute, publish, sell, sublicense, commercially use, or otherwise exploit protected materials without the necessary authorization. Anyone seeking clarification about ownership, usage permissions, or suspected infringement should use the appropriate contact or reporting process designated by the company.

Responsible behavior is required whenever customers access the website or use its related functions. Activities that violate the law, threaten platform security, interfere with technical systems, or negatively affect other users are not permitted. Prohibited conduct includes attempting to enter restricted systems without authorization, bypassing protective controls, introducing malicious code, pretending to represent another individual or organization, collecting personal or business information without permission, carrying out deceptive transactions, sending threatening or abusive messages, or disrupting network infrastructure. Automated technologies, including bots, crawlers, scripts, and data collection applications, must not be used in ways that interfere with ordinary website operation, impose excessive technical demands, or access information without authorization. Additional rules may apply to particular functions, such as referral arrangements, promotional campaigns, competitions, customer messaging, and loyalty activities.

When there are reasonable grounds to suspect a breach of website conditions, security procedures, or applicable legal requirements, the company may examine relevant technical records and account activity. The response will depend on the nature and seriousness of the circumstances. Possible actions may include sending a notice, issuing a warning, limiting access to selected functions, applying temporary account restrictions, suspending access, or closing an account. Where legally permitted or required, information relevant to an investigation may also be shared with government departments, regulatory authorities, law enforcement organizations, or other authorized entities. Such disclosures may be necessary to address suspected unlawful activity, respond to security events, meet legal responsibilities, manage potential threats, or protect customers, company assets, and service infrastructure.

Information presented on the website is intended to help customers understand available products and services before making a purchase. However, online details may be updated or changed as circumstances require. Prices, product specifications, descriptions, color options, inventory information, promotional terms, and service availability are not necessarily fixed and may be revised without prior notification. Images displayed online may not perfectly match the physical appearance of an item due to lighting, screen calibration, photography techniques, material characteristics, production differences, or subsequent product updates. Merchandise may also become temporarily unavailable, be substituted, or be removed from sale. Special offers and promotional activities may have separate conditions relating to qualifying customers, eligible products, offer periods, purchase quantities, delivery locations, and other stated requirements.

Customers purchasing prescription eyewear must ensure that all prescription details and requested product specifications are entered correctly during the ordering process. Prescription products are prepared using the information submitted by the purchaser, so missing, outdated, or incorrect details may affect the finished merchandise. The company’s website is designed to support online shopping and does not replace professional eye care services. It does not conduct medical eye examinations, diagnose vision disorders, independently establish prescription requirements, or provide a substitute for qualified clinical advice. Individuals who need an eye examination, updated prescription, assessment of an eye-related concern, or other professional vision guidance should consult an appropriately licensed eye care provider.

Rewards and loyalty functions, when available, may operate under separate terms in addition to the general website conditions. Customers who meet the relevant eligibility requirements may receive points for qualifying purchases or other approved activities. Accumulated points may be redeemable for selected price reductions, special offers, eligible merchandise, or other benefits made available through the program. However, not every component of a transaction will necessarily contribute toward a member’s points balance. Under the applicable program rules, taxes, delivery expenses, service charges, and other specified fees may be excluded from eligible purchase calculations. Points generally serve as promotional benefits within the rewards system rather than cash or financial assets. Unless expressly allowed by the program conditions, they cannot be sold, transferred, exchanged for money, or combined across separate accounts. Expiration periods and other restrictions may also apply. The company reserves the ability to modify, suspend, replace, or discontinue loyalty features when required by operational needs, business decisions, promotional plans, or legal considerations.

The company takes reasonable steps to maintain website availability and reliable service performance, but continuous access cannot be assured under every circumstance. Temporary interruptions may occur because of planned maintenance, system upgrades, software errors, infrastructure problems, internet connectivity issues, cybersecurity events, third-party service failures, or other conditions beyond reasonable operational control. Customers are responsible for using compatible devices, supported operating systems and browsers, and a suitable internet connection when accessing the digital platform. To the extent permitted by applicable law, the company may exclude or limit responsibility for certain losses, service interruptions, or damages resulting from events that could not reasonably be prevented or controlled.

Certain disagreements relating to the company’s digital services or these terms may be handled through alternative dispute resolution arrangements where applicable law allows. Depending on the jurisdiction and the nature of a claim, specific disputes may be subject to individual resolution rather than consolidated, collective, or representative proceedings. Customers may retain rights relating to arbitration, formal dispute procedures, or other legal remedies, including any legally recognized right to reject a particular process within an applicable notice period. These provisions are not intended to remove consumer protections, statutory remedies, or other rights that cannot legally be excluded or waived.

Links to external websites, applications, online platforms, and other third-party resources may appear within the company’s digital services. These destinations may be managed by separate organizations and are not necessarily operated, maintained, or supervised by the company. Independent providers may establish their own policies covering privacy, information security, website content, purchases, service availability, and user responsibilities. The presence of an external link does not mean that the company accepts responsibility for the third party’s practices or operations. Before sharing personal details, placing an order, downloading content, or using services offered through another platform, customers should examine the relevant provider’s terms, privacy notices, and security arrangements.

Orders placed through the website may also be subject to additional conditions covering services and activities that take place after checkout. Returns, exchanges, warranty claims, product replacements, delivery arrangements, and customer assistance may each have separate procedures and eligibility standards. The rules applicable to an individual purchase can vary according to the item purchased, transaction date, customization requirements, prescription details, promotional status, shipping destination, and other relevant factors. Some product categories may carry specific after-sales conditions. Customized items, prescription eyewear, final-sale merchandise, and products purchased through certain discounts or special promotions may be subject to additional limitations. Delivery estimates are also approximate and can be influenced by fulfillment operations, carrier schedules, transportation capacity, destination-specific conditions, customs inspections, weather events, and other logistical circumstances.

Promotional offers and reduced prices are governed by the conditions stated for each individual campaign when the purchase is made. To qualify, customers may need to meet specific participation criteria, select designated products, satisfy a minimum spending requirement, or enter an eligible discount code during checkout. Individual promotions may also include an end date, excluded merchandise, purchase limits, regional restrictions, or other conditions. If an advertised discount or promotional benefit was not applied during the original transaction, the company may not be able to add it afterward unless the relevant offer expressly allows a subsequent adjustment.

These provisions provide a general structure for using the company’s online services responsibly while supporting customer awareness, digital security, service consistency, and transparent operations. They address important matters involving account protection, acceptable website activity, intellectual property, product descriptions, prescription orders, rewards participation, technical availability, external platforms, dispute handling, promotional offers, and post-purchase services. Reviewing these conditions helps customers understand the responsibilities associated with using the website and recognize which additional requirements may apply to specific transactions or features. By becoming familiar with the relevant terms, individuals can make more informed decisions when exploring products, completing purchases, managing their accounts, joining customer programs, and communicating with the company through its digital channels.